Privacy Policy

1. Scope and Acceptance

This Privacy Policy governs your access to and use of the SkinScan AI mobile application, website, and related services ("Service").

By downloading, accessing, or using the Service, you expressly agree to be bound by this Policy.

2. Information We Collect

2.1 Personal Information

• Email address
• Account credentials
• Subscription and billing data
• Customer support communications

2.2 Biometric and Image Data

• Facial images
• Skin scan photographs
• AI processing metadata
• Diagnostic probability metrics

2.3 Technical and Usage Data

• IP address
• Device identifiers
• Operating system
• App usage patterns
• Crash logs and error reports

3. Purposes of Data Processing

• Deliver AI-based skin analysis
• Improve algorithms and accuracy
• Manage subscriptions and payments
• Prevent fraud and abuse
• Maintain legal compliance
• Provide technical support

4. Artificial Intelligence Processing

Your data is processed through automated machine learning systems that rely on statistical and probabilistic models.

These systems do not guarantee factual accuracy and may generate false, misleading, or inconsistent outputs.

The Company bears no responsibility for user reliance on such outputs.

5. Data Sharing and Disclosure

• Cloud infrastructure providers
• Analytics and monitoring partners
• Payment service providers
• Legal and regulatory authorities

6. Data Security

We implement commercially reasonable technical and organizational safeguards, including encryption, access controls, and monitoring.

However, no system is immune to security risks, and absolute security cannot be guaranteed.

7. User Obligations

• Provide accurate information
• Use the Service lawfully
• Assume full responsibility for decisions
• Avoid misuse of AI results

8. Disclaimer of Warranties

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied.

We disclaim all implied warranties including fitness for a particular purpose, merchantability, and non-infringement.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Hero Invest Ltd shall not be liable for any indirect, incidental, consequential, special, or punitive damages.

Total liability shall not exceed the total amount paid by the user in the preceding twelve (12) months.

10. Indemnification

You agree to indemnify, defend, and hold harmless Hero Invest Ltd, its directors, officers, employees, contractors, and affiliates from any claims, losses, damages, liabilities, and expenses arising from your use of the Service.

11. Data Retention

We retain personal data only for as long as required for operational, legal, and regulatory purposes.

12. Your Legal Rights

Depending on your jurisdiction, you may have rights under GDPR, UK GDPR, CCPA, or other data protection laws, including:

• Right of access
• Right to erasure
• Right to rectification
• Right to restriction
• Right to data portability
• Right to object

13. International Transfers

Your data may be transferred to and processed in countries outside your country of residence.

By using the Service, you consent to such transfers.

14. Children’s Privacy

The Service is not intended for individuals under the age of 13.

We do not knowingly collect personal data from minors.

15. Policy Updates

We reserve the right to modify this Policy at any time without prior notice.

Updated versions will be published within the Service.

16. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Information

For questions or requests regarding this Privacy Policy, contact:

📧 info@kahraman.com

© 2026 Hero Invest Ltd. All rights reserved.